Deliverys and Refunds
DELIVERY INFORMATION
UK Orders
All of our products come with FREE UK DELIVERY.
Orders are posted Monday to Saturday. You will receive an email confirming your order has been dispatched.
We aim to deliver within 2 to 3 working days. You will receive an email confirming your order has been dispatched.
Please allow 3-5 working days for Standard Delivery or 1-2 working days for Express Delivery, as per Royal Mail guidelines.
International Orders
For overseas orders, the postage rate will be calculated automatically during the checkout process. All overseas orders are sent using Royal Mail's International Standard service.
Please note: We do not dispatch items on Sundays & Bank Holidays, any items purchased on said days will be dispatched on the next working day.
If the goods are lost or damaged in transit, please let us know promptly so that we may rectify this as soon as possible.
We always strive to provide an exceptional service and want you to be delighted with your purchase. However, in the unlikely event you are not totally satisfied, please contact us straight away and we will do all we can to put things right for you.
RETURNS and REFUNDS:
1.This Returns and Refunds Policy sets out how and in what circumstances items purchased through the online store operated by RM Design Studio (www.rmdesignstudio.co.uk) can be returned
2.Our Returns and Refunds Policy is valid for 28 calendar days from the date of purchase.
3. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
4. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
5. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
6. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
7. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.
8. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
9. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
10. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
11. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
12. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
13. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.